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Delivery

Where does Madeleine delivery to?

We deliver to most areas in the Klang Valley (do refer to the list of delivery areas with the delivery fee, best to check the postal code for fee).


Does Madeleine charge a delivery fee?

Yes, we do charge a delivery fee based on your delivery address. 

Please find out the delivery rate as follows : 


Kuala Lumpur (50000 – 50999)

RM 30.00

Jalan Klang Lama (58000 – 58999)

RM 30.00

Jalan Pantai Bahru (59000 – 59999)

RM 30.00

Sentul, Segambut (51000 – 51999)

RM 30.00

Jinjang (52000 – 52099)

RM 30.00

Kepong (52100 – 52199)

RM 30.00

Bandar Manjalara, Bandar Sri Damansara (52200 – 52299)

RM 30.00

Pudu, Jalan Imbi (55000 - 55099, 55400 - 55999)

RM 30.00

Kampung Pandan (55100 – 55199)

RM 30.00

Chan Show Lin (55200 – 55299)

RM 30.00

Petaling Jaya (46000 – 46999, 47300 – 47399)

RM 20.00

Petaling Jaya Utara(47400 – 47499)

RM 20.00

Mutiara Damansara (47800 – 47899)

RM 20.00

Subang Airport (47200 – 47299)

RM 20.00

Subang Jaya (47500 – 47599)

RM 20.00

USJ ( 47600 – 47699)

RM 20.00

Puchong (47140 - 47190)

Puchong (47100 - 47130)

RM 25.00

RM 35.00

Klang (41000 – 41999)

RM 30.00

Pelabuhan Klang (42000 – 42099)

RM 40.00

Shah Alam (40000 – 40999)

RM 35.00

Bukit Kemuning (42450 – 42499)

RM 35.00

Bandar Saujana Putra (42610 – 42619)

RM 35.00

Bangi (43600 – 43699)

RM 40.00

Seri Kembangan (43300 – 43399)

RM 35.00

UPM Serdang (43400 – 43499)

RM 35.00

Putrajaya (62000 – 62999)

RM 40.00

Cyberjaya (63000 – 63199)

RM 40.00

Sungai Buloh (47000 – 47099)

RM 25.00

Rawang ( 48000 – 48049)

RM 50.00

Gombak, Setapak, Wangsa Maju (53000 – 53999)

RM 50.00

Ampang, Batu Caves, Selayang (68000 – 68199)

RM 50.00

KLIA Sepang (64000 – 64099)

RM 65.00



How do I know if the cake is delivered?

We will send you a WhatsApp once the cake is delivered to your recipient.


What happens if the recipient is not available to receive the cake?

When our rider arrives at the delivery location and if the recipient is unreachable by call and is not there to receive the cake in 20 mins time frame, the rider will send the cake back to us for safekeeping. In this case, a re-delivery charge of RM30 will be imposed. 


I want to amend my order?

Changes to the delivery location can be made, but with a prior notice of a minimum of 24 hours is required. Therefore, this is only applicable for orders for the next day and more. If however, you do notify us under the 24-hour required timing, we will do our best to fulfill the change, but there are no guarantees. Do send us a WhatsApp or email to check with us. Email to hello@madeleine.com.my.


In case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless. 


Can I change the delivery date and time?

If you have placed an order for a cake to be delivered on the same day of the order date, it will not be possible for you to change the delivery date and / or time. 


If you would like to change your delivery to a later date and / or time, you may do so only if you notify us at least 24-hours before the delivery date. You can WhatsApp or email. 


If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited, and the customer will bear the cost of the cake. Delivery is a very complex and delicate process and sometimes, from making the cake, packing, moving it to the mode of transport, during the period of delivery and delivering the cake so kindly notify us early so we can work together!


Can I cancel my order?

Yes, you may cancel your order up until 24-hours before the delivery date you have selected. We will refund the amount paid in the form of in-store credits for your next purchase. 


WhatsApp 012 234 4098 for any inquiries!


Madeleine Patisserie Sdn Bhd 972924-P

T : +603-7847-1290

E : hello@madeleine.com.my

36 Jalan PJU 1A/12, Taman Perindustrian Jaya, Ara Damansara, 46050 Petaling Jaya