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Terms and Conditions


Just a few things that you should keep in mind before purchasing your cakes.

  • Do pay careful attention to the cake details, whether it is the ingredients, things that come with it, such as candles, knives etc. and most importantly delivery timing. 

  • Our cakes are baked fresh and we can deliver the cakes to Klang Valley. 

  • Delivery is done by a 3rd party delivery. 

  • Be sure that upon placing your order you are contactable through either WhatsApp or Call. There are an infinite number of things that could go wrong, with your help, everything will go just smoothly. 

  • ONCE YOUR ORDERS HAVE BEEN PLACED, THERE WILL BE NO REFUNDS NOR CAN ANY CHANGES BE MADE.

  • Changes to the delivery time or location can be made but a prior notice of a minimum 24 hours is required. Please do notify us via
    WhatsApp
    012 234 4098 or email to hello@madeleine.com.my

  • If a second delivery is required because the recipient of the cake was not present during the initial delivery, the second delivery will cost an additional RM30 borne by you.


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